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progress indication / logfile not written

150d
in Acrosync for Windows
Hi,


I'm still not getting anywhere on this topic:

Since the logfile doesn't contain any indication of what AcroSync is doing at the moment (a running job will only show up once a file has _finished_ transferring, not when a profile has _started_ execution), I used to run the AcroSync executable in parallel to the service in a user session (as a user, not as Admin). This way, I was at least able to see the rotating task icon and deduce that "something" must be going on.

However, this apparently causes logfiles to not being written correctly: The logfile on disk doesn't change, and the log window on the client (which had been running minimized-to-tray at the time) shows "access denied" messages for the logfile. Log rotation also didn't happen (error in the log window).

Can you please do something about this? As it stands now, neither the logfile (no progress indication) nor the GUI-executable (blocks writes to logfile from the service) can be used to monitor AcroSync execution.


Regards

Comments

  • 150d
    Hi,

    were you able to look into this yet?

    Regards
  • gchen
    If your goal is to monitor the service, enable file logging in the GUI running as Admin.  You can verify it by checking the registry value HKLM\Software\Acrosync\AcrosyncClient\LogDirectory.  Note that it is under HKLM not HKCU.  You'll then be able to see the log files generated under that directory.
  • 150d
    edited October 2019
    As described above, the problem is that the log is incomplete in that respect: There is no indication there that a job has started and is currently running, until either a file has been completly transferred or the job has ended. If the first file takes time to transfer, during that time there is no way to find out that a job is even running.

    One of my jobs is transferring one big file that takes about 20 hours to transfer. If I want to see whether this job is active at all, I have to scrutinize the router logs to see whether there is any data transfer going on. That's no way to monitor safety-critical backups.

    Regards
  • gchen
    If you check the 'Verbose logging' option, there will be extra log messages when a sync is started.  And then you'll be able to see if a job is active by checking these log messages. 
  • 150d
    If "verbose" is checked, there will be one (or more) line(s) for each file. That's too much information if you are working with a number of files.

    The "starting job xxx" and "job xxx completed" messages should be a "non-verbose" message, that would be sufficient.

    Regards
  • gchen
    If you're running Acrosync in the command line mode from a script, can you filter out those unwanted log messages?
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