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AcroSync Service under Windows Server 2016...

chrisg
in Acrosync for Windows
We've been unable to get the AcroSync service working under Windows Server 2016.

We installed AcroSync without the service on initial install because we weren't given the option to install as a service as is mentioned in the guide. I know this is part of the official installer because we've seen it in other installations under different versions of Windows.

We uninstalled AcroSync using the official uninstaller and attempted to reinstall, thinking that maybe we forgot to run the installer as administrator. On second installation, the option to install as a service was still not there. So, we installed without the service and used the command line to install the service ("acrosync32.exe --install" or something to that effect, as I can't remember the exact command). The service installed and is running.

So, to adjust the profiles for the service, you are supposed to run the AcroSync client as an administrator. This will allow you to make changes to the service-level profiles. Unfortunately, this is not working. Whether we run the client as a normal user or as administrator, the outcome is the same... only user-level profiles show up and are saved in the registry under current user rather than local machine, where they're supposed to be.

Has anyone encountered this issue and do you have any idea how to fix it?

Thanks,
Chris

Comments

  • gchen
    To run Acrosync as administrator, you'll need to close the existing instance first.  You can't just close the Acrosync window because it will remain running in the background.  To close it you'll have to click the system tray icon and then select Quit.
  • chrisg
    @gchen, I've made sure to close the AcroSync client using the taskbar. 

    To be clear, we've used AcroSync for quite some time on other Windows boxes and are familiar with the ins and outs of its operation, which is why this problem is so baffling.

    I guess I will need to put in a support ticket on this one. 
  • gchen
    Please reinstall Acrosync by running the installer as administrator, then you will see the option to install the service.
  • david
    Hi,

    I have been testing/evaluating Acrosync as a service for a sync between a rent out dental scanner and our server.

    I cannot get the service working.

    - Installed as administrator with service install. The service logs on as System Account. (tried with local Administrator account; dedicated user account)
    - Ran Acrosync as Admin to create & test the profile. Works as expected with the gui.
      Config:
      Sync mode: Auto Upload
      Full Sync hourly : checked
      Automatically run this profile on logon: checked
      Don't stop profile when a connection error occurs: checked
      Run every hour: 0
     
    - Closed Acrosync Gui, and verified if the process was not running.
    - Checked if the profile exists in HKLM/software/Acrosync/AcrosyncClient\profile_1
      Following reg keys are set to 1
      Advancedoptions
     ContinueAfterError
      Autostart
     Scheduled
     ScheduleFlags
    - Started the Service. - No sync happens. - Log file states: ACROSYNC_SERVICE Acrosync for windows 1.6 build 582 service started

    Checked with procmon if the profile is being loaded.
    Last reg key it queries: HKLM\SOFTWARE\Acrosync\AcrosyncClient\Profile_1\Password with success.

    Am I missing some configuration. 









  • gchen
    Can you check the ssh log on your server to see if there are connections from the client at the scheduled times?

    Also, please make sure you're not syncing a mapped network drive.  The service can't access such a drive.
  • MaxGen
    I'm having the exact same issue on my 2016 server  

    Registry looks good, same as OP above, all tasks run manually run perfectly.  The profile just isn't kicking off at the scheduled times.

    Is there a way to debug the scheduled task in Acrosync?

    Thanks
  • chrisg
    We resorted to using Windows Task Scheduler to get the AcroSync jobs to fire at the appropriate times using the command line options provided by AcroSync.
  • MaxGen
     Was thinking of doing that, you mean the acrosyncclient64.exe -p <profile name>?

    I can get that to work, but it's not sending me the email configured in the schedule portion of the profile, which I need.  I can use a third party email app.  I need to pipe the output from the job to a file, then email the contents of that file to me so that I can review the actions that were taken and be sure the folders were syncd..  

    A lot of work when all that is supposed to b built into the program already...
  • chrisg
    I hear you. We've not been able to get the email portion working either. I literally check on it daily to ensure that it's doing its thing. I hate that the program doesn't work the way it's supposed to and the devs don't seem to care enough to fix it.
  • gchen
    @MaxGen, are you having trouble with scheduled tasks in the GUI mode or in the Service mode?

    Here is a checklist to make sure that a profile will be run at the specified time by the Acrosync Service:
    • The profile must be created by Acrosync in the GUI mode when run as administrator
    • The 'Run at schedule times' checkbox must be checked
    • The 'Automatically run this profile on logon' checkbox in the scheduler dialog must be checked
    • The status of the Acrosync Service should be 'running' in the Windows Service Manager
    • The local directory can't be on a mapped network drive which is inaccessible by any service

    The log files from the Acrosync Service are usually saved to the same directory as the Acrosync executable, unless you set it to log to a different directory in the GUI mode when run as administrator.


    @chrisg, no reason why this shouldn't work.  If you follow the checklist and still can't get it to work, let me know and I'll try my best to help.
  • MaxGen
    Thanks @gchen.  There is quite a bit of information there that I was not aware of.   Checking off 'Automatically run this profile at logon' is a surprise.

    I will try the steps you have outlined above.  One concern I have is that my AcrosyncClient service is almost always in a 'Paused' state...  


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